New install of Anthem system - static noise

[DrewB]

I just installed an Anthem system (preamp/mic/piezo undersaddle pickup) and there is continual static popping in the output. This is with neither the pickup nor mic plugged in. I had the output, mic and pickup wires neatly wrapped around each other before testing, but separated them to see if the static subsided. It didn't. If I unplug the instrument cable from the Baggs jack, it's quiet, so the problem has to be in the preamp, output wire or jack. Help!

[Caleb_Elling]

Hey Drew,
I replied to the email you sent in earlier with some things to look at. If you didn't get my email, just let me know.

[Fitzz99]

Hi Caleb. Also having this issue. If there are some troubleshooting tips, can you please pass along to me at [email protected]?

Thanks.
Tim

[Caleb_Elling]

Hi Caleb. Also having this issue. If there are some troubleshooting tips, can you please pass along to me at [email protected]?

Thanks.
Tim

Just sent you an email.