No sound but the tuner works

[Tropical Al]

I have an Alvarez acoustic with a Stage Pro Element pickup. The tuner works but I'm not getting any sound out suddenly. I'll admit having popped the battery out while the guitar was plugged in and only after read the manual and saw it say "DO NOT remove or replace the battery while plugged in". Is it likely that I have fried something?

[Caleb_Elling]

Hey Al,
Removing the battery while the system is on won't hurt the pickup system, but it could damage your speakers.

Are you using the same cables and amp that you've successfully used with this guitar before?

How long have you had the guitar?

[Tropical Al]

Thanks for the quick reply. I've had the guitar for about a year, the same cable going to my Focusrite and studio monitors works fine with my other guitar, but I've never used it with the Alvarez before (The Alvarez did play a live gig through a house PA a week ago though).

[Caleb_Elling]

Ok,
Are you using an unbalanced instrument cable? A balanced or stereo cable (more commonly used in the studio) won't turn the Stage Pro on correctly. Mono Vs Stereo Cables.jpg

[Tropical Al]

I only have unbalanced / mono cables and have just tried three good quality ones which all work with my electric guitar through my guitar amp, but still no sound from the Alvarez. I'll see if I can find a good guitar guy locally who can troubleshoot the problem - I almost never use it plugged in, but will likely need to again at some point.

[Caleb_Elling]

Taking it to a local shop is a good idea. If you are able to diagnose anything and you need parts, you can email me at [email protected].